Refund Policy

Zentrix AI · Zentrix AI · Last updated 28 October 2026

Thank you for choosing Zentrix AI. We want you to be happy with your subscription. Because Zentrix AI is a digital software service (no physical goods), this policy explains free trials, cancellations and refunds.

1. Free trial

Every new account gets a 1-day free trial with no payment needed, so you can test the service before you pay.

2. Refunds

• 7-day money-back guarantee: if you are not satisfied with your first paid month, request a refund within 7 days of that payment and we will refund the full amount.
• Refunds are made to the original payment method used (card or account via PayHere).
• If we charge you by mistake (for example a duplicate payment, or a charge after you cancelled), we refund it in full.
• If the service is unavailable for more than 72 consecutive hours because of a fault on our side, we will refund or credit that month in proportion.

3. Plan changes (exchanges)

• Upgrade any time: the new plan starts immediately. You pay the difference for the rest of the current month.
• Downgrade any time: the new plan starts from your next billing month.

4. Non-refundable items

• Renewal months after the first paid month (you can cancel before the next renewal instead).
• Partially used months after the 7-day window.
• One-time setup, onboarding or custom development work once the work has started.
• Fees charged directly by third parties, such as Meta's WhatsApp conversation fees.
• Accounts suspended for breaking our Terms & Conditions or the Client Service Agreement.

5. Cancellation

You can cancel at any time from your console or by contacting us. After cancellation, your plan stays active until the end of the month you already paid for, and you will not be charged again.

6. Service problems

If something is not working as described, contact us first. We will try to fix it quickly. If we cannot fix it within a reasonable time, you can request a refund for the affected period.

7. Return of goods

Not applicable. Zentrix AI is delivered online and no physical items are shipped or returned.

8. Processing time

Approved refunds are processed within 7-14 business days. Depending on your bank or card issuer, it may take a few more days for the money to appear in your account.

9. How to request a refund - contact us

Send your account email, the payment reference and the reason to:

• Email: dev.rukshan@gmail.com
• Phone / WhatsApp: +94 70 684 9379
• Address: <your business address>, Gampaha, Sri Lanka

Zentrix AI (operated by Dinidu Rukshan) · <your business address>, Gampaha, Sri Lanka · dev.rukshan@gmail.com · +94 70 684 9379