Client Service Agreement

Zentrix AI · Zentrix AI · Version 2026-10-27

This Client Service Agreement ("Agreement") is between Zentrix AI ("Zentrix AI", "we", "us") and the business or person who creates an account ("Client", "you"). By ticking "I agree", signing up (including with Google) or using Zentrix AI, you accept this Agreement. If you accept on behalf of a business, you confirm you are authorised to bind that business.

1. The service

Zentrix AI is a software platform that lets you create an artificial-intelligence ("AI") agent that answers your customers on WhatsApp and other channels. Zentrix AI provides the platform, hosting and technical operation. Zentrix AI does not provide your products or services, does not act as your agent or representative, and is not a party to any transaction between you and your customers.

2. You control and are responsible for your agent

• You decide and configure your agent's name, personality, instructions ("prompt"), business details, prices, catalog, documents, website content and all other knowledge ("Agent Configuration").
• You are solely responsible for the Agent Configuration and for everything your agent says, offers, quotes, books, confirms or promises to your customers ("Agent Output").
• You must keep your prices, availability, policies and information accurate and up to date.
• Bookings, orders and requests created by the agent are recorded as PENDING. You must review and confirm them yourself. You are responsible for honouring, correcting or cancelling them.

3. AI limitations

AI systems can produce answers that are inaccurate, incomplete, outdated or inappropriate, and can misunderstand customers. You acknowledge this and agree that the agent is a tool to assist you, not a replacement for your own judgement. The agent must not be relied on for medical, legal, financial, safety-critical or emergency advice, and you must configure it accordingly.

4. No responsibility or liability of Zentrix AI

To the maximum extent permitted by law:

• The service is provided "as is" and "as available", without warranties of any kind, including accuracy, fitness for a particular purpose, uninterrupted availability or error-free operation.
• Zentrix AI, its owners, directors, employees and partners are not responsible or liable for any Agent Output, wrong prices or information, bookings or orders, lost sales, lost profits, lost data, customer complaints, refunds, damage to reputation, penalties, or any direct, indirect, incidental or consequential loss arising from your use of the service.
• Zentrix AI is not responsible for outages, changes, restrictions, bans or fees caused by third parties, including Meta (WhatsApp), Google (Gemini AI), hosting providers and internet providers.
• If Zentrix AI is found liable despite this Agreement, its total liability is limited to the fees you paid to Zentrix AI in the three (3) months before the claim.

5. Your obligations

• Use the service only for lawful business purposes and follow the WhatsApp Business Terms, WhatsApp Business and Commerce Policies, and all applicable laws, including Sri Lanka's Personal Data Protection Act No. 9 of 2022.
• Only upload content you own or have the right to use, and do not upload unlawful, harmful or misleading content.
• Tell your customers, where required, that they are chatting with an automated assistant, and offer a way to reach a human.
• Keep your login details secure. You are responsible for all activity in your account.

6. Indemnity

You agree to defend, indemnify and hold harmless Zentrix AI from any claims, losses, damages, fines and costs (including reasonable legal fees) arising from your Agent Configuration, Agent Output, your business, your customers, your breach of this Agreement, or your breach of any law or third-party policy.

7. Data

You own your business data and your customers' data ("Client Data"). You appoint Zentrix AI to process Client Data only to provide the service, as described in our Privacy Policy. You are the controller of your customers' personal data and are responsible for having a lawful basis to process it.

8. Plans, fees and suspension

Plans, limits and fees are shown in the console. Zentrix AI may suspend or stop the agent when a plan ends, a usage limit is reached, fees are unpaid, or this Agreement or a third-party policy is breached. Zentrix AI may change the service, plans or this Agreement. Material changes will be shown in the console and you will be asked to accept the new version.

9. Termination

You may stop using the service at any time. Zentrix AI may suspend or terminate accounts that breach this Agreement. Sections 2, 3, 4, 6 and 10 continue after termination.

10. Governing law

This Agreement is governed by the laws of the Democratic Socialist Republic of Sri Lanka, and the courts of Sri Lanka have exclusive jurisdiction.

Contact

dev.rukshan@gmail.com · +94 70 684 9379

Zentrix AI (operated by Dinidu Rukshan) · <your business address>, Gampaha, Sri Lanka · dev.rukshan@gmail.com · +94 70 684 9379